Brainstorm AI Spotlight, Part 3 of 6: CX
Yes, customer service peeps, your world is changing. Here's how.
In today's customer-centric business landscape, AI-driven solutions are revolutionizing the way organizations approach customer experience, our focus for part 3 in the Brainstorm AI series. From enhancing agent efficiency to leveraging chatbots and digital agents, and analyzing customer feedback, these solutions empower businesses to deliver exceptional customer experiences. Additionally, AI overlays for customer experience (CX) platforms provide advanced personalization and predictive insights. In this article, we delve into five key categories of AI companies that are changing how businesses keep their customers happy.
Agent Efficiency
AI solutions that provide enhanced agent efficiency for your team of support agents:
◻ Cohere - $3 million in funding. Founded in 2020: A platform that leverages AI to enhance agent efficiency and improve customer service interactions.
◻ HyperType - $1.5 million in funding. Founded in 2021: Using advanced AI technologies, HyperType enables agents to provide efficient and accurate responses to customer queries.
◻ Twig - $110K in funding. Founded in 2022: Twig offers an AI-powered platform that streamlines agent workflows, boosting their efficiency in handling customer inquiries.
◻ Ushur - $42 million in funding. Founded in 2014: Ushur utilizes AI to automate and optimize agent processes, enabling faster and more effective customer interactions.
◻ Mavenoid - $40 million in funding. Founded in 2017: Mavenoid provides an AI-driven platform that empowers agents to troubleshoot and resolve customer issues efficiently.
◻ Balto - $52M in funding. Founded in 2016: Balto uses real-time guidance and conversation analytics to assist customer service agents during live calls.
Digital Agents:
It is a human, or is it a bot? These companies specialize in AI-driven chatbots and digital agents.
◻ Botco.ai - $4.5 million in funding. Founded in 2020: Botco.ai offers AI-powered chatbots that enhance customer engagement and provide personalized assistance.
◻ NLX - $5 million in funding. Founded in 2018: NLX provides advanced conversational AI technology, enabling businesses to deploy intelligent digital agents.
◻ Tymely - $7 million in funding. Founded in 2020: Tymely offers a chatbot solution powered by AI to deliver timely and accurate responses to customer inquiries.
◻ Ultimate.ai - $27 million in funding. Founded in 2017: Ultimate.ai's AI chatbots leverage natural language processing to provide human-like interactions and improve customer experiences.
◻ Haptik - $12 million in funding. Founded in 2013: Haptik provides AI-powered chatbot solutions that enhance customer support and automate routine tasks.
CX Analytics:
Gain valuable insights from customer interactions stored in your various systems using AI analytics tools offered by these companies.
◻ Intelo.ai - Founded in 2023: Intelo offers a platform that aggregates data across your CS systems to generate personalized content, improve engagement with your audience, and uncover business insights.
◻ Staircase - $4 million in funding. Founded in 2021: Staircase offers AI-powered analytics that help businesses gain actionable insights from customer data, driving improved decision-making.
◻ Viable - $9 million in funding. Founded in 2020: AskViable's AI analytics platform enables businesses to analyze customer feedback and sentiment to optimize their customer experiences.
◻ Involve.ai - $18.5 million in funding. Founded in 2021: Involve.ai offers AI analytics solutions that enable businesses to understand customer behavior and preferences, leading to enhanced CX strategies.
◻ MonkeyLearn - $3 million in funding. Founded in 2014: Their platform provides AI-powered text analysis and natural language processing (NLP) capabilities to extract valuable customer insights from customer feedback, surveys, and social media posts..
◻ Lang.ai - $13 million in funding. Founded in 2018: Lang.ai leverages AI and natural language processing to analyze customer conversations and provide valuable insights for improving customer experiences.
◻ Kaizan - $1.2 million in funding. Founded in 2021: Kaizan utilizes AI analytics to derive valuable insights from customer interactions, enabling businesses to enhance their customer experiences.
Digital Agents & CX Analytics:
These providers combine power of integrated digital agents with robust embedded CX analytics.
◻ Forethought - $82 million in funding. Founded in 2017: Forethought combines digital agents with AI-driven CX analytics to empower agents with real-time insights and improve overall customer experiences.
◻ Poly - $68 million in funding. Founded in 2017: Poly offers digital agents and advanced CX analytics solutions that enable businesses to optimize their customer support processes.
◻ Ada - $191 million in funding. Founded in 2012: Ada combines AI-powered digital agents and robust CX analytics to deliver personalized customer experiences at scale.
◻ Observe.ai - $214 million in funding. Founded in 2017: Observe.ai provides AI-powered voice analytics for contact centers, enabling businesses to monitor and enhance customer interactions.
◻ Verloop - $8 million in funding. Founded in 2016: Verloop offers an AI-powered conversational platform that combines digital agents and CX analytics to automate customer engagement and drive conversions.
CX AI Overlay:
These solutions offer AI overlays for CX platforms, elevating customer experiences through advanced search, personalization, and predictive insights.
◻ Coveo - $340 million in funding. Founded in 2004: Coveo provides an AI overlay for customer experience platforms, delivering personalized and relevant content to improve customer engagement.
◻ ASAPP - $380 million in funding. Founded in 2014: ASAPP offers an AI-powered platform overlay that enhances customer experiences by automating workflows and providing real-time insights.
◻ Dashworks - $3.1 million in funding. Founded in 2018: Dashworks leverages AI to create an overlay for CX platforms, enabling businesses to optimize customer interactions and streamline operations.
◻ AskStylo - $3 million in funding. Founded in 2021: AskStylo provides an AI overlay for CX platforms, enabling businesses to deliver personalized recommendations and improve customer satisfaction.
◻ Hebbia - $30 million in funding. Founded in 2020: Hebbia offers an AI overlay that enhances CX platforms, providing intelligent recommendations and predictive insights to improve customer experiences.
◻ Glean - $156 million in funding. Founded in 2019: Glean provides an AI overlay for CX platforms, leveraging machine learning to deliver actionable insights and optimize customer interactions.
Click here to explore the full Brainstorm AI dataset.
Other posts in this series:
Part 3: Spotlight Customer Experience
Part 4: Spotlight Entertainment
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